Contact us

Last Updated: September 5, 2025

We’re here to help! Whether you have questions, need assistance, or want to report a bug, our support team is ready to assist you.

How to Reach Us

Email Support:

[email protected]

We aim to respond to all queries within 24–48 hours.

What to Include in Your Email

  • Your Name and Email: So we can get back to you quickly.
  • Issue Description: A clear explanation of the problem or question.
  • Steps to Reproduce (if applicable): This helps us understand the issue better.
  • Screenshots or Files (if relevant): Visuals can speed up the troubleshooting process.

Common Questions

  • Account Issues: Login problems, password reset, or account updates.
  • Feature Support: Help with the math keyboard, LaTeX commands, or PDF export.
  • Bug Reports: Any unexpected behavior or errors while using the platform.

Tip: Always make sure your email subject clearly states your issue, e.g., “PDF Export Not Working on Chrome”.

We value your feedback and strive to make LatexWriter the easiest, most efficient LaTeX editor for everyone!